Online Store Terms and Conditions
- Definitions
- Ways to Contact the Seller
- Services Provided Electronically
- Purchase Process
- Payment Processing
- Order fulfillment and delivery
- Right of withdrawal
- When the right of withdrawal does not apply
- Model withdrawal form
1. The definitions used in these Terms and Conditions mean
Commercial Information – commercial information as defined in Article 2(2) of the Act on the Provision of Electronic Services, specifically including advertisements, commercial offers, and information about news, promotions, and other events related to the Store.
Customer: a natural person, a legal entity, or an organizational unit that is not a legal entity but is granted legal capacity under specific provisions, who uses the Store, including placing orders or using services provided through the Store, including the Buyer;
Buyer: A Customer placing an order for goods or services in the
Store. Consumer: A Customer who is a consumer within the meaning of the Civil Code, i.e., a natural person performing a legal act not directly related to their business activity;
Terms and Conditions – these Terms and Conditions together with all attachments constituting an integral part thereof, including in particular the “Privacy Policy.”
Store – the Website located at the website address through which the Customer may purchase specific Goods or Services.
Goods – movable items offered by the Seller for retail sale in the Store;
Services – services presented on the Website, intended for sale, in particular training sessions, coaching sessions, business breakfasts, business consultations, and other services presented on the Website.
Sales Agreement – an agreement for the sale of Services or Goods concluded between the Seller and the Customer via the Store – the Website.
Consumer Rights Act – the Act of May 30, 2014, on Consumer Rights (Journal of Laws of 2014, item 827, as amended)
Act on the Provision of Electronic Services – the Act of July 18, 2002, on the Provision of Electronic Services (Journal of Laws No. 144, item 1204, as amended) Business
Day: a day from Monday to Friday, excluding public holidays, and in the event that generally applicable laws introduce additional (permanent or temporary) restrictions on the permissibility of conducting business activities of the type carried out by the Store (e.g., a ban on trading on all or certain Sundays)—also excluding days subject to such restrictions;
Business Hours: hours falling on Business Days
Account: a free service provided electronically by the Seller, allowing the Customer to create their Account;
Shopping Cart: an electronic form provided by the Seller, through which the Customer places an order, containing a list of Products selected by the Customer;
Order: an action taken by the Customer, consisting of selecting specific Services or Goods within the Website, aimed directly at concluding a Service Sales Agreement with the Website Owner under the terms and conditions set forth in these Terms and Conditions.
2. Ways to contact the Seller
Advit Informatyka dla biznesu Tax ID: 554-266-10-77 REGON: 341332413, 229 Grunwaldzka St., apt. 10, 85-451 Bydgoszcz
3. Services Provided Electronically
3.1. Description of services
1) A prerequisite for placing an order is the provision of personal data marked as mandatory.
2) The Store does not guarantee the continuity of service provision, reserving the right to suspend service provision at its sole discretion at any time, which does not affect the performance of concluded Agreements and does not infringe upon the acquired rights of Customers using the Store.
3) All services available in the Store, as well as services to be added in the future, are subject to the general provisions of the Terms and Conditions unless otherwise specified.
4) The Agreement for the Provision of Electronic Services is concluded upon the commencement of use of the Store, which is tantamount to acceptance of the Terms and Conditions.
5) Services may be provided:
a) free of charge – e.g., Account, Shopping Cart (this does not apply to the obligation to pay under a Sales Agreement or a Contract for Specific Work),
b) for a fee – services clearly marked in the Store with a price indicated; these require acceptance of the payment obligation before the service begins.
6) Services may be:
a) one-time—e.g., Shopping Cart;
b) periodic, provided for an indefinite or definite period (e.g., Account)
7) The Agreement for the Provision of Electronic Services may be terminated by either Party:
a) regarding free services—at any time with immediate effect
; b) regarding paid services—subject to a one-month notice period.
8) The Seller may terminate the contract for the provision of electronic services without notice and cease providing such services in whole or in part if the Customer:
a) violates material provisions of the Terms and Conditions, in particular – impersonates another person or provides false personal data during
registration or when placing orders; b) violates generally applicable laws in connection with the use of the Store;
c) reuses the Store contrary to its intended purpose;
d) acts to the detriment of the Seller, entities cooperating with the Seller, or other Customers; the pursuit of claims to which the Customer is entitled against the Seller is not considered an action to the Seller’s detriment within the meaning of this section of the Terms and Conditions
9) Through these Terms and Conditions, the Seller informs the Customer of the risks present on the Internet, in particular the possibility of hacking into the IT system or its infection with viruses, the interception of electronic data transmissions by third parties, etc.
10) The Seller and the Customer agree to refrain from any actions that may hinder or destabilize the operation of the Store or the use of services provided through it.
3.2. Technical Requirements
1) The following are required for the Store to function:
a) a device with active Internet access, equipped with a functional operating system, e.g., Windows or Linux
; b) a browser supporting JavaScript and cookies; The rules for the collection and use of cookies are set forth in the Privacy Policy, available on the Store’s website.
2) Using the Store’s services may also require
: a) an email account;
b) standard and widely available software for browsing websites and files with the extensions .jpg, .jpeg, .pdf
4. Purchase Process
1) A prerequisite for making purchases in the Store is creating an Account there.
2) The prices of Goods and Services indicated in the Store are gross prices, i.e., they include VAT.
3) The total price of the Goods consists of: the price of the Goods and shipping costs.
4) To purchase a service or Product, add it to the Cart.
5) When purchasing a Product, the Buyer’s next step is to select the delivery address for the Product, choose a payment method, and provide other information necessary to fulfill the order.
6) When purchasing a service, the Buyer’s next step is to choose a payment method and provide other information necessary to fulfill the order.
7) To place an order in the Store, payment must be made in accordance with Section 5 of the Terms and Conditions. The Seller does not offer “cash on delivery” shipping for Goods.
8) The order is placed upon confirmation of its contents and acceptance of these Terms and Conditions by the Buyer.
9) The Seller provides the Consumer with confirmation of the conclusion of the sales contract on a durable medium no later than upon delivery of the Goods.
10) The actual appearance of the Products or visualizations may, for technical reasons (e.g., the characteristics of the device on which they are displayed by the Customer), differ slightly from those presented on the Store’s website.
11) When performing actions related to the order, the Customer is obligated to provide their data carefully, without intentionally entering false or unlawful information.
12) By completing the Order Form, the Customer declares that:
a) the data provided therein is complete and accurate,
b) they are authorized to enter into a contract for the provision of electronic services, to order Goods or services, or any other contract, if the Store allows for such contracts,
c) the data provided by them does not infringe upon any third-party rights,
d) they have read the Terms and Conditions and agree to comply with them
5. Payment Processing
1) You may pay for your order:
a) via a payment platform;
b) by bank transfer to the Seller’s bank account.
2) Payment for the order must be made in advance within 7 business days of placing the order.
3) For certain payment methods, due to their specific nature, payment for the order is possible only immediately after placing the order.
4) Please include the Order number in the “Reference” field of the bank transfer. The ordered Goods will be shipped upon receipt of the transfer.
1) The Seller is obligated to deliver Goods free of defects.
2) The Seller will begin processing the order after it has been paid for.
3) Goods purchased in the Store are delivered within the territory of the Republic of Poland and beyond its borders.
4) Goods purchased in the Store are delivered via a courier service.
5) The delivery time for orders within the territory of the Republic of Poland is up to 7 business days.
6) The delivery time for orders outside the territory of the Republic of Poland is up to 14 business days.
6. Order Fulfillment and Delivery
1) The Seller is obligated to deliver goods free of defects.
2) Upon receipt of payment for the purchased goods, the Seller proceeds with order fulfillment and prepares the goods for shipment.
3) Goods purchased in the store are delivered within the territory of the Republic of Poland and abroad.
4) The Seller’s liability under the warranty toward a Buyer who is not a Consumer is limited to one year from the date the goods are delivered to the Buyer and applies exclusively to material defects.
5) Payment processing in the online store is handled via the PayNow payment gateway. The Seller’s liability is 2 years.
7. Right to Withdraw from the Contract
7.1. Withdrawal Rules
1) Both the Consumer and the Seller have the right to withdraw from the contract for the purchase of Goods concluded through the Store, subject to Section 8 of the Terms and Conditions, within 14 days without giving a reason.
2) The withdrawal period expires 14 days after the day on which the consumer, or a third party designated by the consumer (other than the carrier), took possession of the Goods;
3) The condition for the Consumer to exercise the right to withdraw from the contract is to inform the Seller of their decision in the form of an unambiguous statement of their decision, using the contact details specified in Section 2 of the Terms and Conditions.
4) The Consumer may use the model withdrawal form provided at the end of the Terms and Conditions.
5) To meet the deadline for withdrawal from the contract, it is sufficient for the Consumer to send notice of exercising the right of withdrawal before the expiration of the withdrawal period.
7.2. Effects of Withdrawal from the Contract
1) In the event of withdrawal from the contract, the Seller shall refund to the Consumer all payments received from the Consumer, including the costs of delivering the Goods (except for additional costs resulting from the Consumer’s choice of a delivery method other than the cheapest standard delivery method offered by the Seller), immediately, and in any case no later than 14 days from the date on which the Seller informed the Consumer or was informed by the Consumer of the exercise of the right to withdraw from the contract.
2) The Seller shall refund the payment to the bank account indicated by the Consumer. The Consumer shall not incur any fees in connection with this refund.
3) The Seller may withhold the refund until the Goods are received or until proof of their return is provided.
4) The Consumer bears the direct costs of returning the Goods.
5) The Consumer is liable only for any decrease in the value of the Goods resulting from their use in a manner other than what was necessary to ascertain the nature, characteristics, and functioning of the Goods.
The right to withdraw from a distance contract does not apply to the Consumer in the case of a contract:
a) where the subject of the performance is a non-prefabricated item manufactured according to the Consumer’s specifications or intended to satisfy their individual needs.
b) where the subject of the performance is an item that deteriorates rapidly or has a short shelf life.
c) where the subject of the performance is an item delivered in sealed packaging that cannot be returned after opening for health protection or hygiene reasons, if the packaging was opened after delivery.
d) where the subject of the performance consists of items that, due to their nature, become inseparably connected with other items after delivery.
Complaint Procedure
1) In the event of a defect in the Goods, the Buyer may file a complaint regarding the defective Goods based on the warranty or guarantee provided for in the Civil Code, provided that a guarantee has been granted. Unless otherwise stated in the description of the Goods, it is assumed that no guarantee has been granted.
2) By exercising the warranty, the Buyer may, under the terms and within the time limits specified in the Civil Code:
a) submit a request for a price reduction;
b) in the case of a material defect, submit a notice of withdrawal from the contract;
c) demand replacement of the item with one free of defects;
d) demand rectification of the defect.
3) Complaints under the warranty must be submitted to the address.
4) If an additional warranty has been provided for the Goods, information about it, as well as its terms and conditions—including the procedure for filing and resolving complaints—is available in the product description in the Store and provided to the Buyer along with the Goods.
5) Complaints regarding the operation of the Store should be sent to the email address
6) The Seller will review the complaint within 14 days.
7) Out-of-court methods for resolving complaints and pursuing claims
: if the complaint procedure does not yield the result expected by the Consumer, the Consumer may utilize, among other things: a) mediation conducted by the regionally competent Provincial Inspectorate of
Trade Inspection, to which a request for mediation must be submitted;
b) assistance from the regionally competent permanent consumer arbitration court operating under the Provincial Inspectorate of Trade Inspection, to which a request for arbitration proceedings must be submitted;
c) free assistance from the municipal or county consumer ombudsman;
d) the ODR online platform available at: http://ec.europa.eu/consumers/odr/.
Processing of Personal Data
1) The Seller is the controller of the Buyer’s personal data.
2) Detailed information regarding the processing of personal data by the Seller is contained in the Privacy Policy.
Customers who are not Consumers
1) The Seller’s liability toward a Buyer who is not a Consumer is limited to the amount of the order placed by the Buyer.
2) The Seller’s liability under the warranty toward a Buyer who is not a Consumer is limited to one year from the delivery of the Goods to the Buyer and applies exclusively to material defects.
Other rules for using the store:
The Seller reserves the right, in justified cases—due to unforeseen circumstances beyond its control—to change the date of provision of any Service, in particular breakfast or business consultations, training sessions, or coaching sessions, provided, however, that the new date for the provision of such Service is mutually agreed upon by the Website Owner and the Customer.
In the case of a Service such as a training session, the Customer who purchased the Service is entitled to a one-time change of the date of its provision to another date available within the Store’s offer, provided that such a change is notified to the Seller via email no later than 14 days before the original (original) date of Service provision, and provided that the Seller has available slots on the new date of Service provision indicated by the Customer.
A change of the service date by the Customer to another date is subject to administrative fees in the amount of: PLN 100 gross for a one-day training session and PLN 100 for each subsequent day of training if it lasts several days.
The Customer’s absence during a breakfast meeting or business consultation, at a training session, or during a coaching session shall be deemed equivalent to the proper performance (fulfillment) of the Service by the Seller and shall result in the expiration of any claims on the part of the Customer regarding the performance of the subject matter of the Agreement, as such claims shall be deemed moot.
In the case of a Service such as a training session or coaching session, the Customer who purchased the Service is entitled to designate another participant to take part in the training, course, or coaching session in their place, provided, however, that such a change is notified to the Website Owner at the email address: k.rycharska@coachbiz.pl no later than 2 (two) weeks prior to the date of Service provision. In the situation described above, the Customer who purchased the Service loses the right to have it provided directly to them at a later date.
By placing an Order for the Service, the Customer consents to the use of their likeness captured in photographs and audiovisual recordings from individual training sessions or coaching sessions, in any manner—including by posting them on the Store’s website, on social media platforms, or on the Internet, for promotional or advertising purposes of the Store itself or the Services sold through it. The consent referred to above may be revoked by the Customer at any time by sending an appropriate statement to the Seller’s email address
In the event of purchasing a training course on behalf of a third party, the Customer is obligated to inform that person of the provisions of the Agreement, the Terms and Conditions, and the details of the purchased training course. By accepting the Terms and Conditions, the Customer declares that they have informed the third party of the content of the Terms and Conditions, obtaining their acceptance, including consent to the recording and dissemination of the image of the third party participating in the training, in accordance with Section 5.
In the event of failure to attend the purchased training/course that took place on the date purchased by the Customer, the Customer loses the opportunity to participate in that training, even if the Seller organizes a new training session, and the Seller is not obligated to refund any amount to the registered participants.
Failure to attend the purchased event referred to in point 7 above shall be understood as the Customer’s failure to appear within one hour of the training’s start time. In this case, the Website Owner is not obligated to refund any amount.
When using the Store, the Customer is obligated, in particular, to:
a) refrain from providing or transmitting content prohibited by law, including, in particular, content that is offensive or vulgar, incites violence or other actions contrary to the law or public decency, or that infringes upon the personal rights and other rights of third parties,
b) using the Store in a manner consistent with its intended purpose and without disrupting its operation, as well as in a manner that does not inconvenience other Customers of the Store,
c) not using the Store to send or post unsolicited Commercial Information (spam) within the Store,
d) to use any content posted on the Store’s websites exclusively for personal use,
e) to use the Store in a manner consistent with the Terms and Conditions, applicable laws, and general principles of Internet use (netiquette).
8. When the right of withdrawal does not apply
Reservations
1) The Seller makes every effort to ensure that the Store and the services provided through it operate continuously and without disruption; however, the Seller is not liable for disruptions (including the inability to provide services electronically and the inability to fulfill ordered deliveries or services) caused by force majeure, unauthorized interference by Customers or third parties (except for those for which the Seller is liable under generally applicable law), or technical issues not attributable to the Seller. The Seller shall not be liable for such actions.
2) Force Majeure is an external, sudden, unforeseeable event beyond the control of the Parties that has occurred, preventing or seriously limiting the ability to perform services or make deliveries under the terms set forth in these Terms and Conditions, either permanently or for a certain period of time, which cannot be prevented or counteracted despite the Parties exercising due diligence. Manifestations of Force Majeure include, in particular:
a) natural disasters, including: fire, earthquake, hurricane, flood;
b) infectious diseases of significant territorial scope or significant quantitative scope at the location where the Seller provides services/conducts business/makes deliveries, epidemics, pandemics;
c) acts of state authority, including: states of emergency, states of epidemiological threat, etc.;
d) acts of war, acts of sabotage, acts of terrorism;
e) general strikes or other civil unrest, including public demonstrations.
The Seller and the Customer are obligated to strive to continue fulfilling their obligations to a reasonable extent and to take the necessary measures to minimize the effects of the Force Majeure event and its duration.
3) The Customer is prohibited from providing unlawful content.
4) Each order placed in the Store constitutes a separate sales contract and requires separate acceptance of these Terms and Conditions. The contract is concluded for the duration and purpose of fulfilling the order.
5) Contracts concluded under these Terms and Conditions are concluded in Polish and are governed by Polish law.
6) None of the provisions of these Terms and Conditions excludes or limits the Consumer’s rights under applicable law.
7) In the event of a dispute with a Buyer who is not a Consumer, the competent court shall be the common court in Bydgoszcz.
8) By using the Store’s services, the Customer is obligated to comply with the provisions of these Terms and Conditions, generally applicable laws, as well as the principles of social coexistence and good manners.
9) The Terms and Conditions are made available to the Customer free of charge via the Service Provider’s website in a format that allows for their download, saving, and printing.
10) The Seller reserves the right to amend the provisions of these Terms and Conditions. In the event of amendments to these Terms and Conditions, the Seller shall notify Customers by publishing the consolidated text of the Terms and Conditions on the website with sufficient advance notice. Amendments to the Terms and Conditions take effect upon publication on the Store’s website; however, this does not affect the acquired rights of Customers using the Store prior to the effective date of the amendments. In particular, amendments to the Terms and Conditions will not affect orders already placed or Agreements already concluded or performed.
11) If the Customer does not accept the introduced changes, they may terminate the contract for the provision of electronic services within 30 days of the date of publication of the information regarding the changes. Failure to terminate the contract within this period shall be deemed acceptance of the changes. The notice of termination must be submitted to the Seller via email or in writing. In such a case, the Customer’s Account will be deleted immediately.
12) In matters not covered by these Terms and Conditions, the relevant provisions of Polish law shall apply, in particular: the Civil Code; the Act on the Provision of Electronic Services of July 18, 2002 (consolidated text: Journal of Laws of 2020, item 344); the Act on Consumer Rights of May 30, 2014 (consolidated text: Journal of Laws of 2020, item 287).
Appendix No. 1 to the Terms and Conditions
Below is a model withdrawal form, which the Consumer may, but is not required to, use. This form should be completed and returned only if the Consumer wishes to withdraw from the contract.
TEMPLATE City,
date………………………………………………………………………………………………………………………
First and last name of the consumer(s)
Address of the consumer(s)
……………………………………….
……………………………………….
……………………………………….
Statement
of Withdrawal from a Contract Concluded at a Distance
or Off-Premises
I/We ()………………….……………hereby inform() of my/our() withdrawal from the contract for the sale of the following items() …………………………………….…………..……contract for the delivery of the following items () ………………………………………………………….. date of contract conclusion1/ receipt 2()………………………………………..……………….
……………………………………
Signature of the consumer(s)
(*) Delete as appropriate